Match the clinic to the problem
Clinics may focus on orthopedics, sports rehabilitation, vestibular care, pelvic health, post-surgical recovery or other areas. Ask whether the clinic regularly treats your type of concern.
Ask how appointments are structured
Find out how long the assessment and follow-up visits are, whether treatment is one-to-one, and who will provide the hands-on care and exercise progression.
Confirm costs and insurance processes
Ask for current fees, cancellation policies and whether direct billing is available. Insurance coverage varies by plan, so confirm benefits with your insurer as well.
Verify the treating professional
Physiotherapy is a regulated profession in Ontario. Use the appropriate regulatory college to verify the professional who will be providing care.